Help
Questions and answers
Plain answers to what families ask about the app. Every answer describes what the app does today.
Account
Profile, language and your account
When will others see my profile?
Only after your samaj office checks and approves it. Until then the profile stays hidden, and you cannot send interests.
How do I change the app language?
Open the "Profile" tab at the bottom of the app and choose Gujarati, Hindi or English under "Change language". A few screens, such as registration, are in Gujarati only for now.
How do I close my account?
In the app, open "Privacy Center" in the "Profile" tab and tap "Delete account". The profile is hidden at once, and your personal details are removed for good after 14 days. Deletion is final: the account cannot be switched back on.
I want to hide my profile for a while.
Turn on "Hide for a while" in the Privacy Center. The profile disappears from search, its profile page and share links. Turn it off any time to show it again.
Matching
Matches, rules and numbers
I want matches only from my own pargana.
Turn on "My Pargana only" in "My rules". You will then see only people from your pargana, and only members of your pargana can see your profile.
We want a doctor; others should not reach out.
In "My rules", under "Who can contact me", choose "Only matching my rules" and pick the occupations you want. Members with other occupations cannot send you an interest.
When is a number shown?
A number never appears on a profile. After both families connect, your number reaches the other family only when you tap "Share my contact" yourself. Each side shares its own number, every share is recorded, and "Revoke contact" removes it from their screen (a number someone already wrote down cannot be taken back).
Safety
Documents, photos and bad behaviour
Who sees my documents?
Only you and your samaj's admins. Every time an admin opens a document it is recorded, and only the admins who handle verification decide to approve or reject it. Other members never see your documents.
How do I give my Aadhaar card?
Upload a photo (JPG or PNG) of a copy with the first 8 digits covered. For extra safety, SamajMilan covers the number area with a black band before saving it, and never keeps the original image. If you type the Aadhaar number, only its last 4 digits are kept.
Can everyone see my photo?
No. Until the samaj office approves the photo, others see only a blurred version. After that, you choose in the Privacy Center who sees it: your samaj, or only families you are connected with. The rule applies to the image itself, so even a direct link does not show it clearly.
What if someone behaves badly?
Tap "Report" on their profile; your samaj's admins will look into it. "Block" stops new contact at once. If you had shared your number, also tap "Revoke contact".
Contact
Still need help?
Your samaj office checks profiles. SamajMilan helps with the app and your account.
Your samaj office
For profile approval, photo or document checks, and samaj membership. They are the ones who check profiles and documents, so please contact them directly for these.
SamajMilan support
For help with the app, signing in or your account.
The SamajMilan helpline and email will be published here before the app opens to the public. Until then, please speak to your samaj office for help.
Grievance officer
For a complaint about a member, a profile or how your details are used. In the app you can also tap "Report" on any profile.
Another question?
The contact page lists who to reach, and for what.