Grievances
Grievance officer
If you have any complaint about SamajMilan, such as how a member behaved, a profile or photo, how your details are used, or a decision by a samaj office, you will be able to write to our grievance officer. The Information Technology Rules, 2021 require the company that runs SamajMilan to have one. Their name, email and phone number will be published on this page before the app opens to the public.
Our time limits
- 24hours
- to confirm we have your complaint
- 15days
- to resolve it
Contact
Reaching the grievance officer
Until the grievance officer's details are published here, tap "Report" on the profile in the app, or speak to your samaj office. If anyone is in danger, call 112 now.
Grievance officer
The grievance officer's name, email and phone number will be published on this page before the app opens to the public.
Company
- Name
- ZeniaPex Private Limited
- CIN
- U62013GJ2024PTC156483
The company's registered office address will be published here before the app opens to the public.
After you write
How your complaint moves
1. You write
By email or phone, straight to the grievance officer, once their details are published here. Until then, tap "Report" in the app or speak to your samaj office.
2. We confirm
Within 24 hours we confirm that we have it.
3. We decide
Within 15 days we look into it and tell you the decision and why.
4. You can appeal
If not satisfied, to a government committee within 30 days.
Action within 24 hours
If the complaint is about material that shows your private parts, shows you nude or in a sexual act, or a profile pretending to be you (including morphed photos), we take steps to remove it within 24 hours of your complaint.
What to include
These details help us act faster
- Your name, and the mobile number registered in the app if you are a member.
- The profile number of the profile concerned. Open the profile in the app: the number is shown at the top.
- What happened and when, briefly and with dates.
- Screenshots that help, such as of messages or the profile.
- What you would like us to do: for example remove a photo, correct a profile or look at a decision again.
- If you write for someone else, how you are related, for example their mother or father.
- If you already reported it in the app, when you did.
Never send
- Your full Aadhaar number. If you send a photo of your Aadhaar, cover the first 8 digits.
- The sign-in code (OTP) from the app. Give it to nobody, not even to us.
- Any material that shows a child sexually. Give only the profile number, and tell the police.
Quicker ways
Many things can be settled in the app
Someone is bothering you
Tap "Block" on their profile: contact stops from that moment. Tap "Report" and the samaj office will look into it.
About reporting and blockingProfile approval or documents
Your samaj office handles these, so contact them first.
All ways to reach usDeleting your account and details
In the app, open the Privacy Center and tap "Delete account".
Full details on deleting your accountAnything involving a child
Tap "Report" on the profile, tell your samaj office at once, and tell the police: call 112, or report at cybercrime.gov.in. Child helpline: 1098.
Child safety standards
Appeal
If you are not satisfied
Within 30 days of receiving the grievance officer's decision, you can appeal online to the Grievance Appellate Committee set up by the Government of India.
- Grievance Appellate Committeegac.gov.in
For a crime, go to the police
For fraud, threats or any crime involving a child, you can always go to the police.
- Emergency112
- Cyber crime helpline1930
- Report onlinecybercrime.gov.in